5 Easy Steps to Improving Your Security Guard Service
What we have found is that almost all security guard companies are capable of providing the service that property supervisors want, but also often do not due to a lack of continuing quality control processes.
Security guard companies are unlike any vendor that a home manager usually hires. If you hire a painter, you are able to see whether they do their tasks by looking at the walls. However, when you hire a security guard business, how often can you determine if the guard organization is doing their job which includes running background checks and drug screenings, providing great training for your guards, and effectively tracking and supervising your defenses. In most cases they probably are, but it is crucial to implement a system of verification and quality control to ensure that issues connected with the deficiency of doing these tasks don’t start to happen.
In this guide we will talk five (5) easy steps to improving your safety guard service and achieving everything you picture as your ideal warehouse security guard.
Screen Your Guards Qualifications
In most nations, guards have been mandated to have a specified amount of training before they could start working as security guards. If your state is one of these states, ensure that your security guard organization is compliant.
If you’re in a state where there are no state requirements for shield certificate, then inquire into the type of training that is being provided by your security company and ask yourself does it seem adequate.
It is also your security guard company performing background and drug screenings on all of your defenses BEFORE they send them to your own property? If they are, they ought to be providing you with verifications. Otherwise, why?
Another excellent way to display if the guard is a good match for your house is to perform a brief”interview” to get a feel for the guard and also to explain your expectations. This first dialogue can tell you a lot on what to expect from this shield and it provides you an opportunity to ask another shield if you think that it is necessary.
Assess Guard Training
Although most security guard companies have an extremely comprehensive orientation that introduces every shield to the business itself, in many circumstances the guard’s orientation to his assigned property isn’t as complete. We call the orientation for the assigned property”Site Specific Training”. Find out what your website specific training looks like:
• Can it happen at your premises?
• How long is each new officer educated?
• How long can the security company double lender?
• How thoroughly are your post requests clarified?
Determine the answer to each of the questions and be certain that they match what you believe is adequate. You should even think about sitting in on your safety guard business’s orientation and your website special training to acquire an understanding of what goes into preparing a shield to operate at your premises.
Guard supervision is one of the more important factors of very good security guard service. When security companies provide poor oversight, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the opportunity for the guard to learn and better understand their responsibilities. When the guards are not being supervised, they start to feel that their work isn’t important and they start to find themselves as less of a region of the security group. When guards don’t feel like part of your group it typically leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, on-site supervisors might not be included. If your contract does not demand onsite oversight, how can your security guard company remotely supervise its guards? Outside the Standard security company field supervisor spot checks, the 2 methods of remote oversight that prove most successful are: Officer Tour Tracking Systems Officer Check-Ins
In case your guards are required to produce rounds of your premises, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems provide a remote means of tracking the guards while they are in your premises. These tracking systems allow the security guard business to monitor the time and log the activity of these guards while they are making rounds to several areas in your premises. Many Officer Tour Tracking Systems can create reports that empower the safety guard company to quickly acquire an understanding of if the guard is making rounds. The property manager also needs to be given with an updated version of these reports.
In addition to Officer Tour Tracking systems, we’ve found that having a system for guards to check in frequently with the safety guard company provides a way of making certain that each guard is safe and alert. Using guards check-in frequently with the safety guard business, at least each 30 minutes, guards believe that their safety is important and that being awake and alert is also an important part of their job.
Expand Your Favorite
After hours inspections of your defenses are almost always great ways of finding out exactly what is occurring with your safety while you are not there. Through these inspections, be sure that you ask your safety guards questions about their duties and responsibilities to ensure that they understand their tasks. In fact, we suggest getting your safety guards audited regularly, formally (i.e. post review ) and informally (i.e. secret shopped) by a licensed security adviser as part of your continuing security program. Bear in mind, when choosing a security adviser be confident that the adviser isn’t really a security guard business. If so, your audit is sure to develop issues with your existing security guard business.